Reverse Logistics
logistics-termDescription
Process of moving goods from customer back to seller or manufacturer.
Detailed Information
Reverse Logistics refers to the process of moving goods from the customer back to the seller or manufacturer. This includes product returns, exchanges, warranty claims, and recycling. In e-commerce, reverse logistics is a critical component of customer service, with return rates ranging from 15-40% depending on the product category. Efficient reverse logistics operations help businesses manage returns cost-effectively while maintaining customer satisfaction.