Skip to Content
Reverse Logistics

Reverse Logistics

logistics-term

Description

Process of moving goods from customer back to seller or manufacturer.

Detailed Information

Reverse Logistics refers to the process of moving goods from the customer back to the seller or manufacturer. This includes product returns, exchanges, warranty claims, and recycling. In e-commerce, reverse logistics is a critical component of customer service, with return rates ranging from 15-40% depending on the product category. Efficient reverse logistics operations help businesses manage returns cost-effectively while maintaining customer satisfaction.

Related Terms

You might also be interested in:

Manifest

Detailed list of all shipments in a batch or vehicle.

Blue Dart

Leading express air and integrated transportation, distribution and logistics company in India.

DHL

World's leading logistics company specializing in international shipping.

Shadowfax

Hyperlocal logistics company specializing in same-day and next-day delivery.

COD

Cash on Delivery - payment collected at the time of delivery.

Consignment

Goods sent from one person or place to another.

Volumetric Weight

Calculated weight based on package dimensions rather than actual weight.

Last Mile

Final stage of delivery - from local hub to customer's doorstep.

Air Cargo

Goods transported by aircraft for faster delivery.

Surface Transport

Ground-based shipping via road or rail.